Prior to purchasing an eGift Card, please check you are happy with the Retailer’s terms and Conditions. This information is visible on the eGift Card product page under the ‘Terms and Conditions’ link. Please review the terms prior to purchasing your eGift Card 

On the eGift Cards product page please refer to 'How to redeem' this will give you instructions on where and how your eGift Card can be used. For any usage restrictions please refer to ‘Terms and Conditions’ on the same product page. 

Each eGift may have different expiry periods. This is outlined in the Term and Conditions of each eGift Card.

You will find the details for checking the eGift balance within the Terms and Conditions of the eGift card.

Some eGift Cards may need activation; others will arrive fully activated. Please follow the link and redemption instructions for your eGift Card. 

Please check the ‘Terms and Conditions’ and ‘How to Redeem’ information of the eGift Card to confirm whether the card can be used instore or online. Each Retailer has their own Terms and Conditions and the Gift Card you buy will be governed by these terms.  

If your eGift is not working, please reach out directly to the retailer who can assist with redemption.

Once an order has been placed, it is non-refundable. If the intended recipient does not receive their order or accidently deletes their eGift delivery email, please contact us so we can assist in re-sending the eGift at support@giftz.com.au, or call our help line at 1800 958 296. 

We only sell digital Gift Cards. The eGift Card is emailed to the recipient's email address. 

Giftz.com.au does not currently sell physical gift cards, only digital gift cards.

No, our cards are single-load only. 

No, cards are set in values and cannot be topped up.

No, our cards cannot be used at an ATM. 

Each eGift may have different limits set. These will be outlined in the Terms and Conditions of each eGift.

For any assistance completing your order, please contact us at support@giftz.com.au, or call our help line at 1800 958 296. 

Once an order has been placed, it is non-refundable. If the intended recipient does not receive their order or accidently deletes their eGift delivery email, please contact us so we can assist in re-sending the eGift at support@giftz.com.au, or call our help line at 1800 958 296. 

You can check the status of an order by clicking ‘ORDER STATUS’ in the main navigation and enter the relevant information. 

No, you do not. You will be given the opportunity to set up an account or checkout as a guest during the purchase process. Please keep in mind that if you checkout as a guest you will not be able to track your order online.

We accept PayPal, ApplePay, Google Pay and debit/credit cards from Visa, Mastercard or AMEX.

For any assistance, please contact us at support@giftz.com.au, or call our help line at 1800 958 296. 

No, you cannot use a gift card to make a purchase on this website.

eGifts are dispatched instantly after purchasing and should take a few minutes to reach you or your recipient via email. If you are experiencing a delay, please allow up to 24 hours for your eGift to arrive.

Please check the email address provided for the recipient. The email address of the recipient can be found on the order confirmation email. If there is a discrepancy with the email address, please contact us.  If the email is correct, please get the recipient to check their junk/spam folder, if it's still undelivered please at support@giftz.com.au, or call our help line at 1800 958 296. 

Please contact us at support@giftz.com.au, or call our help line at 1800 958 296 so we can assist you. 

Yes, the eGift Card delivery email can be resent, please contact us at support@giftz.com.au, or call our help line at 1800 958 296 so we can assist. 

Ultimate Gift Cards can be added to your Apple, Samsung, or Google mobile wallet. To add your Ultimate Gift Card to your mobile wallet follow the steps below:
1. Go to the Wallet app on your mobile device.
2. Click on the plus (+) icon.
3. Enter your card details from your eGift.
4. Your card has now been added to your mobile wallet.

Apple, Google, and Samsung Wallets have limits to the total number of cards a user can have in their wallet at any one time. These companies have their own security process that may stop a user from being able to add a card to their digital wallet. Ultimate Gift Cards has no control of these security protocols put in place by Apple, Google, or Samsung Wallets. Please contact the Ultimate customer support at www.ultimategiftcards.com.au/contact-us for assistance.

No there are no fees associated with the Ultimate eGift Card. Yes, the Ultimate eGift Cards have a 5 year expiry from date of purchase.

Any refunds on Card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit to the Card, cash refund or in-store credit. If the Card expires or is revoked before you have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the Card) then you will have no access to those funds.

No eGift Cards are partially redeemable. Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant. If the value of the purchase is more than the amount of the gift card, you can supplement the additional value with cash or another payment method that is accepted by the merchant.

Yes, you can view your Gift Card balance and transaction history at www.cardbalance.com.au

Your Ultimate eGift Card works the same as a Visa debit card. It can be used in-store, online, added to mobile wallet and exchanged for an eGift card. Please refer to All Retailers page as functionalities may not be available for certain retailers.

Yes, your Ultimate Gift Card can be exchanged for a partner eGift that is listed as participating retailer on your Ultimate Gift Card. Please ensure your Ultimate Gift Card has a sufficient funds available to complete the exchange. Visit www.exchangeyourcard.com.au for more details. Please note that not all partners are available for the exchange function

For the most up to date list of participating retailers please visit www.ultimategiftcards.com.au/all-retailers. Retailers are removed and added regularly, please check this page before redeeming your eGift.

Our WhatsApp order details confirmation message gives you quick and easy access to your order details. As soon as you place your order, you'll get the order details confirmation message sent to your phone via WhatsApp.

We are not currently set up for conversation over WhatsApp with our customers. We can only send you your order confirmation details over WhatsApp. If you need to get in touch, at support@giftz.com.au, or call our help line at 1800 958 296. 

To make sure your WhatsApp message is from us, we recommend you check the sender’s WhatsApp contact information. We always send WhatsApp messages from our business account. Our account displays our logo, our business name Giftz.com.au and our verified WhatsApp business account number +61 419 699 392.

You can choose to receive confirmation of your order via WhatsApp message from us during checkout when you make your next purchase. Check the box on the billing details page to let us know you want to hear from us via WhatsApp.

We’d love to stay in touch! But if you no longer want to receive WhatsApp messages from us, you can unsubscribe using the STOP button in your order confirmation message or type STOP and send it to us via WhatsApp. If you change your mind, you can opt back in at any time. Just type SUBSCRIBE and send it to us.

More Support

If you require further assistance contact us at support@giftz.com.au, or call our help line at 1800 958 296. 

Our team can better assist you with your enquiry if you provide the below information:

1. Order Number
2. Your email
3. Your recipients email
4. The gift card you purchased.