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Answer:

If for some reason you are unable to complete your purchase because of an error during the checkout process, please fill out the form below and let us know. Please provide details about the type of cards you are trying to order and any error messages that were displayed during your checkout attempt. We will respond to you within 1-2 business days. Or you can contact us at 1800 958 296.

Answer:

Most eGift cards are delivered upt to 72 hours after the order is processed, however delivery might be delayed if additional information is required for credit card authorisations. You can always check the status of your order by logging into your account and visiting My Orders and then by clicking on View Order Details. If your eGift was already sent and you cannot locate the email, you can retrieve the eGift by clicking on the resend email link. If you do not have an account or have additional concerns about the delivery of your eGift, please fill out the form below and let us know. We will respond to you within 1-2 business days. Or you can contact us at 1800 958 296.

Answer:

If you can’t remember your password, you may visit reset your password here by clicking on the forgot your password link. If you’re experiencing other issues with your account, please let us know by filling out the form below. We will respond to you within 1-2 business days. Or you can contact us at 1800 958 296.

Answer:

We apologise for the inconvenience. Unfortunately we were unable to complete your transaction. The information provided either did not validate against your bank's records or ours. Your credit card account has not been charged. A pending authorisation may appear on your account for 7-10 days and will automatically be reversed. Please contact your bank for further clarification. Note that if you saw this message when attempting to place your order, you may not be able to place an order on our site for up to 30 days or you may check with your bank to verify sufficient funds are available. Or you can contact us at 1800 958 296.

Answer:

Please visit our FAQ page for any other questions regarding our Visa gift cards. Or you can contact us at 1800 958 296.

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