Frequently Asked Questions

Buying & Sending Gift Cards

How do I place an order?

You can shop online at any time and pay by credit card, Google Pay, Apple Pay & PayPal. Simply select the product you wish to purchase, choose the denomination, and fill out the sender and recipient details.

How do I check the status of an order?

You can check the status of an order by clicking on Sign In at the top of any page. After logging in, the My Account screen will appear. Click on the Order History section to review the status of your order.

Do I need to create an account prior to ordering and sending an eGift card?

No you do not. You will be given the opportunity to set up an account or checkout as a guest during the purchase process. Please keep in mind that if you checkout as a guest you will not be able to track your order.

How can I pay for my purchases?

We accept debit and credit cards from AMEX, Visa® and MasterCard. You can also pay via Google Pay, Apple Pay & PayPal.

How can choose a different payment option?

After you have added items to your cart and proceeded to check out, scroll down to the billing information where you will have 4 payment options available: credit/debit card, Google Pay, Apple Pay & PayPal. If can’t you see Apple Pay as an option, please ensure you are ordering on your mobile phone for it to appear.

When will my recipient receive their eGift Card?

Most orders are delivered within 12 hours. It can sometimes take up to 48 hours from the time of purchase to review the order unless you specify a future delivery date.

For all card types, you will receive confirmation email for your order.

The recipient has not received the gift card?

Please check the email address provided for the recipient. The email address of the recipient can be found on the order confirmation email. If there is a discrepancy with the email address, please contact us. Please have your order number and the recipients email address ready.

What happens if I sent the gift card to the incorrect email address?

Please contact us and include the original email address and the new correct email address. We can try to resend the eGift Card again as long as the gift card information has not been exposed or used.

If the recipient accidentally deletes or loses the email, can the eGift Card email be resent?

Please submit your enquiry via contact us so we assist you.

Will my eGift Card get blocked or placed in the recipient’s junk folder?

Giftz use a leading digital email delivery system to ensure your eGift Card is delivered instantly and safely to the intended email account. However, if your recipient has not received their eGift Card, please request they check their junk folder or contact us if not located.

Where are the Terms and Conditions for the eGift Card?

Prior to purchasing an eGift Card please check you are happy with the Retailer's Terms and Conditions. This link is visible prior to purchasing your eGift Card on the product page.

Are there any restrictions on purchasing eGift Cards?

There are no restrictions to purchasing an eGift, however brands do have set denominations. Please refer to the specific brand’s product page to find out what denominations are available."

Can my gift card be cancelled or refunded?

Once the order has been placed, it is non-refundable. If the intended recipient does not receive their order or accidentally deletes their eGift, please contact us so we can assist in resending the eGift.

Receiving Gift Cards

Do I need to activate my eGift Card?

No, they are automatically activated at the time of purchase.

Can my eGift Card be used in store and online?

Please check the Terms and Conditions of the eGift Card you wish to buy before making your purchase. Each Retailer has their own Terms and Conditions and the Gift Card you buy will be governed by these terms.

How can I check the balance or value left on the card?

You can check their available balance on an eGift Card and view their transactions at any time by visiting www.giftz.com.au/checkbalance.

Are there any fees for using the card or checking its balance or transactions?

There are no fees for using the card. The entire balance on the card is for the cardholder’s use.

Do eGift Cards expire?

Please refer to each brand’s terms and conditions found on the brand’s product page prior to purchasing the card.

Gift Cards General

What delivery options do you have?

We only sell digital eGift Cards. The eGift Card is emailed to the recipient's email address. Please check your spam inbox if eGift has not shown up in your primary inbox.

Where can eGift Cards be used?

Most cards can be used at the brand's retail locations and online at their website. However, since every retailer is different, please refer to their specific redemption details found on each brand’s product page prior to purchasing the eGift card.

Do you sell plastic Gift Cards?

Giftz does not currently sell physical plastic gift cards, only digital gift cards.

Can eGift Card and Prepaid Gift Cards be reloaded with new funds?

No, our cards are single-load only.

Can I top up the value of my eGift Card or Prepaid Card?

No, cards are set in values and cannot be topped up.

Can eGift Card and Prepaid Gift Cards be used to get cash from an ATM?

No, our cards cannot be used at an ATM.

Ultimate Gift Cards FAQ

How do I add my Ultimate Gift Card to my mobile wallet?

Ultimate Gift Cards can be added to your Apple, Samsung, or Google mobile wallet. To add your Ultimate Gift Card to your mobile wallet follow the steps below: Add your eGift to your Mobile Wallet

1. Click on the eGift link sent to your email
2. Fill out the registration form to activate your eGift
3. Click on the Add to Wallet
4. You will be promoted to download My Prepaid Center App if not already installed
5. Your card has been added to your mobile wallet

The Add to Mobile Wallet function is not working, how can I add my eGift to wallet?

For Ultimate eGift Cards to add your card to Apple, Google or Samsung Pay wallets, use the ‘add card manually’ feature on your device’s digital wallet, enter the Card Number, Expiry Date and CVV of your card, and then the name, address and telephone number used for your card’s registration. We are actively working on resolution to the ‘Add to wallet’ feature and hope to have fixed soon. We apologies for the inconvenience

Do these eGift cards expire or have any fees?

Please refer to each brand’s terms and conditions found on the brand’s product page prior to purchasing the card or visit www.ultimategiftcards.com.au for full terms and conditions.

What happens if an item was purchased with the Ultimate Gift Card and needs to be returned?

Any refunds on Card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit to the Card, cash refund or in-store credit. If the Card expires or is revoked before you have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the Card) then you will have no access to those funds.

What happens if I lose my Ultimate Gift Card, or it is stolen?

Lost, stolen, damaged or expired Gift Cards cannot be replaced or refunded. Please refer to the terms and conditions.

What is Apple Pay?

Apple Pay is a digital wallet from Apple which lets you use a compatible iPhone, iPad, Apple Watch and Mac to make secure contactless purchases in stores, within selected apps and participating websites in Safari on Mac, using your Ultimate Gift Card. *For a list of compatible Apple Pay devices, see support.apple.com/en-au/km207105.

How do I add my Ultimate Gift Card to Apple Pay?

Adding your card to Apple Pay is simple.*

Here’s how to get started.

1. On iPhone, open the Wallet app and tap the “+” sign.
2. For Apple Watch, open the Watch app on your iPhone and tap “Wallet & Apple Pay”, then tap “Add Credit or Debit Card”.
3. On iPad, go to Settings, open “Wallet & Apple Pay” and tap “Add Credit or Debit Card”.
4. On your Mac model with Touch ID, go to System Preferences and select “Wallet & Apple Pay”, then select “Add Card”.

Can I add multiple Ultimate Gift Cards to Apple Pay on my device?

Yes, you can add multiple eligible Ultimate Gift Cards to Apple Pay on compatible devices*. You can also add your Ultimate Gift Card to multiple Apple devices.

Do I have to spend the entire amount of the Ultimate Gift Card in a single purchase?

No. Gift Cards are partially redeemable. Within the Gift Card’s validity period, any available balance can be used for multiple purchases at any participating merchant.

Can I see a list of transactions made with the Ultimate Gift Card?

Yes, you can view your Gift Card balance and transaction history at www.myprepaidcentre.com.au

More Support

If you require further assistance please submit your enquiry our customer service team or call us on 1800 958 296. Customer service hours are Monday to Sunday - 9am to 10pm - AEDT.

Our team can better assist you with your enquiry if you provide the below information:

  1. Order Number
  2. Your email
  3. Your recipients email
  4. The gift card you purchased.
Lock Content